Comcast Issue Follow-up

As you may remember, early this week I was having some issues with my Comcast internet service.  The earlier post received attention from the folks at Comcast.  For those of you that don’t know, Comcast has people monitoring social media for people with frustrations with their service and helps them reach a satisfactory resolution.  I followed the instructions given to me in the comment, but never heard anything back.  Maybe they work their magic from the inside in complete silence?  Maybe they will read this and respond.

Thursday after work I noticed that my service was back up but it turned out not to be stable.  The same rang true for Friday.  This morning (Saturday) a technician arrived within the appointment window and began testing.  He couldn’t find anything wrong with the service coming to the house so surmised the problem probably rested with my cable modem.  After some conversation regarding my appointment earlier in the week, he was surprised to find out that the tech only replaced the power supply.  He replaced the modem and continued to test various things before he left.  He was much more professional and knowledgeable than the technician dispatched on Monday.

For now the service is up, running on some old RCA modem the technician installed.  We will see how long this lasts.  Despite the $20 credit I received today for having a repeat visit, my confidence in Comcast’s service still lacks.  The service reliability and support haven’t changed much in the year I was away from their service.  Hopefully this beginning has been nothing more than a fluke and the service will be reliable for the reset of my promotional period.  If not, Comcast will be one customer less.  If anyone has any recommendation of an affordable service provider that isn’t a monolithic uncaring corporation, please let me know.

Now I can get back to writing about more meaningful and/or helpful topics.